These Terms and Conditions govern the use of the Platform, which includes the website, mobile applications, and any related services provided by ZappQ. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions, including the Privacy Policy.
You must be at least 18 years of age or older to access and use the Platform. By accessing or using the Platform, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
To use certain features of the Platform, you must create an account. You are solely responsible for maintaining the confidentiality of your account details, including your username and password. If you suspect unauthorized access or use of your account, you must immediately notify ZappQ.
ZappQ provides a platform for patients to consult with healthcare professionals. You can book consultations with doctors, specialists, and other medical practitioners through the Platform, either in person or via telemedicine (video call, phone call, etc.). ZappQ does not provide medical services directly and is not responsible for any medical diagnosis or treatment provided by Practitioners.
Users can search for Practitioners based on their specialty, location, and availability. Once a Practitioner is selected, Users can book an appointment through the Platform. Practitioners are required to confirm or deny the appointment based on their availability.
End-Users will be required to pay for medical consultations at the time of booking or during the consultation. Payments can be made via credit card, debit card, net banking, or other supported methods as outlined on the Platform.
All content available on the Platform, including text, graphics, logos, images, software, and other materials, is the property of ZappQ or its licensors and is protected by intellectual property laws.
ZappQ respects your privacy and is committed to protecting your personal information. The use of personal information is governed by the Privacy Policy, which outlines how we collect, store, and protect your data.
ZappQ does not charge any additional fees for using the Platform to book consultations. However, Practitioners may charge for their services. These fees are disclosed before booking.
You can cancel your appointment with the Practitioner through the Platform. Practitioners may have their own cancellation policies, which will be disclosed when booking the appointment.
If the Practitioner cancels the appointment or fails to attend the consultation, a refund will be issued to the User. Refunds for no-show appointments may be handled at the Practitioner's discretion.
ZappQ does not provide medical advice or services directly. We are not responsible for the quality of the healthcare services provided by Practitioners or any damages arising from the use of the Platform.
ZappQ reserves the right to terminate or suspend your access to the Platform if you violate any terms of this Agreement or if we believe you are engaging in activities that are harmful to the integrity of the Platform.
These Terms shall be governed by the laws of [Your Country]. Any disputes arising out of or in connection with these Terms will be resolved through arbitration under the rules of [Arbitration Organization].
ZappQ reserves the right to modify or update these Terms at any time. Any changes will be posted on the Platform, and the new version will take effect immediately upon posting.